@klementina

Case ID: 100347319868
Here's the transcript of your chat with Apple Support:
Saturday, Nov 11, 2017 12:11 PM
Duration 14 minutes 57 seconds
"""

Meeko
Ok since it appears to be just the key I would suggest service. There are 34 days remaining in the warranty. I can book an appointment to the local store

Dean Zhou
sure

Dean Zhou
you will book it for me or i need to do it myself?

Meeko
I can book for you. Where are you located?

Dean Zhou
Shanghai, China

Meeko
Ok give me just two minutes

Meeko
APPLE STORE, HONG KONG PLAZA 282 HUAIHAI ZHONG ROAD LUWAN DISTRICT SHANGHAI, 200021 400-6171-312

Meeko
First available is Tues Nov 14 at 10:35AM
"""